Refund policy

We want you to be completely happy with your Monteyn piece.
If your order does not meet your expectations, you may return it within 14 days of delivery.

Conditions for Returns

• Items must be unused and in their original condition.

• Products must be returned in their original packaging.

• Once we receive and inspect the return, we will issue a refund to your original payment method.

Custom-Made & Personalized Items
Please note that custom-made or personalized pieces cannot be returned, as they are crafted specifically for you and your preferences.

How to Start a Return
To initiate a return, simply contact us with your order details. We’ll guide you through the process and provide any necessary instructions.

If you have any questions or need assistance, we are always here to help.